Revamping The Navigation Of SIM Student Portal
Currently, students are facing navigation issues from the SIM Student Portal which makes it difficult for them to access sections like personal information and lecture materials. This case study focuses on improving navigation such as accessing personal information and lecture materials so that students can have a successful university life.
Currently, students are facing navigation issues from the SIM Student Portal which makes it difficult for them to access sections like personal information and lecture materials. This case study focuses on improving navigation such as accessing personal information and lecture materials so that students can have a successful university life.
Revamping The Navigation Of SIM Student Portal
Currently, students are facing navigation issues from the SIM Student Portal which makes it difficult for them to access sections like personal information and lecture materials. This case study focuses on improving navigation so that students can keep track and be successful in their university.
Role
User Research
Product Strategy
UI Design
Interaction Design
Usability Testing
Tools
Figjam
Notion
Maze
Figma
Otter
Timeline
5 weeks
The Problem
Students do not know where to access the materials and have to navigate extra steps to understand class schedule for the week, accessing personal information and lecture materials. Due to this issue, many of them had a lot of confusion accessing the portal.
Students do not know where to access the materials and have to navigate extra steps to understand class schedule for the week, accessing personal information and lecture materials. Due to this issue, many of them had a lot of confusion accessing the portal.
Students do not know where to access the materials and have to navigate extra steps to understand class schedule for the week, accessing personal information and lecture materials. Due to this issue, many of them had a lot of confusion accessing the portal.
Usability Testing And User Interviews
I conducted user interviews with 7 students. I did usability testing on the portal to understand their current experience and motivation.
I conducted user interviews with 7 students. I did usability testing on the portal to understand their current experience and motivation.
I conducted user interviews with 7 students. I did usability testing on the portal to understand their current experience and motivation.
Usability Review
I ran a usability review to understand the satisfaction and errors on how they would be accessing the website.
I ran a usability review to understand the satisfaction and errors on how they would be accessing the website.
I ran a usability review to understand the satisfaction and errors on how they would be accessing the website.
Competitor Benchmarking
I conducted both direct and indirect competitor benchmarking using the Usability metrics (Learnability, Efficiency, Memorability, Errors, and Satisfaction) to understand where our product stands.
I conducted both direct and indirect competitor benchmarking using the Usability metrics (Learnability, Efficiency, Memorability, Errors, and Satisfaction) to understand where our product stands.
Coursera offers courses offered by other universities making it a direct competitor
Coursera offers courses offered by other universities making it a direct competitor
Duolingo offers language courses making it an indirect competitor
Duolingo offers language courses making it an indirect competitor
Ideation
Through crazy 8's, I explored how many ideas based on research insights can be used to improve the user experience. They wanted a place to view attendance. grades, and access lecture notes easily.
Through crazy 8's, I explored how many ideas based on research insights can be used to improve the user experience. They wanted a place to view attendance. grades, and access lecture notes easily.
Through crazy 8's, I explored how many ideas based on research insights can be used to improve the user experience. They wanted a place to view attendance. grades, and access lecture notes easily.
User Flows
I conducted user flows to better understand how a user accomplishes a task.
I conducted user flows to better understand how a user accomplishes a task.
I conducted user flows to better understand how a user accomplishes a task.
Style Guide
A guide was created for styles and components to maintain consistency throughout.
A guide was created for styles and components to maintain consistency throughout.
Components
These components are used in the student portal to create consistency throughout the design
These components are used in the student portal to create consistency throughout the design
Design Solution
Attendance is necessary for a student so they understand how many classes they have attended and been absent for so that they can keep track.
Attendance is necessary for a student so they understand how many classes they have attended and been absent for so that they can keep track.
Lecture materials are needed so that students can easily download their lecture notes to revise for their exams
Lecture materials are needed so that students can easily download their lecture notes to revise for their exams
High Fidelity Prototype
View the revamped SIM Student Portal: SIM Student Portal
View the revamped SIM Student Portal: SIM Student Portal
This prototype helps to solve the navigation:
Students will be able to access their personal information and lecture materials
This prototype helps to solve the navigation:
Students will be able to access their personal information and lecture materials
Usability Testing
I conducted moderated usability testing with the students on the revamped version of the SIM Student Portal
I conducted moderated usability testing with the students on the revamped version of the SIM Student Portal
Test Outcomes
Students felt more confident in fulfilling task such as accessing lecture materials and personal information. They were able to find what they are looking for.
Students felt more confident in fulfilling task such as accessing lecture materials and personal information. They were able to find what they are looking for.
Next Steps
To improve the existing design, we need a feature for students to access class materials such as previewing lecture notes.
To improve the existing design, we need a feature for students to access class materials such as previewing lecture notes.